Thesis and Dissertations

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LOCAL REVENUE MANAGEMENT AND EDUCATION SERVICE DELIVERY IN GOVERNMENT PRIMARY SCHOOLS A CASE OF MAKINDYE SSABAGABO MUNICIPALITY WAKISO DISTRICT, UGANDA
(IUIU, 2022-12) YIGA, YASIN
The study established the relationship between local revenue management and education service delivery in Wakiso district. Based on this, three specific objectives were formulated and these were; to the relationship between budgeting and education service delivery in Wakiso district, to the relationship between revenue collection and education service delivery in Wakiso district and to the relationship between revenue utilization and education service delivery in Wakiso district. This study adopted a cross sectional survey design in which used quantitative approach were used. The study population was 198 with a sample size of 132 people who were chosen by simple random sampling and census sampling and a response rate of 82% was obtained. Questionnaires with structured questionnaires were also used to get first-hand information for the study. The instruments used in the study had a validity of 0.83 and a reliability of 0.874. Quantitative data was analyzed using SPSS and Pearson Correlation Coefficient was used. The results indicated that there a strong significant relationship between Budgeting and Education Service Delivery (r=.753, N=109, p=.001). The results also indicated that there was a weak positive relationship between Revenue Collection and Education Service Delivery (r=.458, N=109, p=.000). The results further indicated that there was a weak positive relationship between Revenue Collection and Education Service (r=.301, N=109, p=.029). The researcher conclude that if properly managed, the budgeting process, revenue collection and revenue utilization can increase the education service delivery. The researcher recommends that MSM works closely with its planning and finance units to budget and clearly identify untapped local revenue sources. These will provide sources of local revenue that will be used to finance the education service delivery
An assessment of the contribution of capacity building on improving staff performance in local governments in Luwero district, Uganda
(Islamic university in uganda, 2007-10) Nalubega, Hajara
The study was conducted in Luwero District Local Government and it aimed at assessing the role of Capacity Building Programs in improving the staff performance in the district. It aimed at ascertaining whether the numerous Capacity Building Programs that have been extended to the District Local Government staff have had any contribution to make towards their performance so as to identify strategies for the way forward. The exploratory research design was used to gather and analyze the relevant data from the respondents. Four data collection tools were used to solicit the necessary information from the field and these included; questionnaires, the interview guides, the Observation guide as well as document analysis. All these tools yielded a lot of relevant information to support the study.
The effects of price fluctuations on production and exports of vanilla crop in Mukono district
(Islamic university in uganda, 2006-11) Omara, Thomson
This dissertation on the effects of price fluctuations on production and exports of vanilla crop was carried out in Mukono district. The study adopted both qualitative and quantitative designs in the data collection, analysis and presentation of the findings. Qualitative designs were used in presenting the findings in narrative forms using quotations from respondents, and quantitative methods were used in presenting findings in tabular form and use of graphs for easy interpretation.
Effectiveness of local authorities in the establishment of commercial real estates in Mbale Municipal council
(2006-01) Musamali, Washington
This study was about the effectiveness of local authorities in the establishment of commercial real estates in Mbale Municipality. The major objectives of the study were: To establish the relationship between the effectiveness of local authorities and the establishment of commercial real estates in Mbale Municipality. To determine the effectiveness of local authorities in the planning process for commercial real estates in Mbale Municipality. To assess the challenges faced by local authorities in their bid to establish effective planning for commercial real estates in Mbale Municipality. In order to obtain research findings, the data was collected and analysed using both the descriptive and inferential statistics. The analysis was done using the statistical package for social scientists where regression analysis was carried using the least squares method and significance of the factors influencing the establishment of commercial real estates in Mbale Municipality. The results of the study indicated that three major factors influence the effectiveness of local authorities in the establishment of commercial real estates in Mbale Municipality which include: Political interference, Government policy and the law enforcers, The study also revealed that three challenges facing policy implementers and law enforcers include: Politics, Funds availability, and Ethical component of the personalities The Study suggests that there is need to Separate politics from developmental issues, Effective qualitative and quantitative staffing, Personnel being more serious in offices of public interest.
The impact of FOCCAS Uganda on the socio-economic welfare of its clientele in Mbale Municipality
(Islamic university in uganda, 2006-09) Okware, Sam
The study was conducted in Mbale to investigate the impact of loans from FOCCAS (U) on the livelihood of its clientele in Mbale Municipality. The methodology, which was used to carry out the study, was descriptive, where both qualitative and quantitative approached were used to gather data from respondents regarding loan acquisition, loan recovery processes and impact on their household incomes and socio-economic welfare as a whole. The result from the study indicate that FOCCAS (U) loans have greatly impacted on its clientele by enabling them build and acquire more houses (85%), educate more children up to higher institutions of learning by 57%, expand their businesses by 67%, afford more meals by 78%, buy more domestic animals by 87%.
An assessment of telecommunication services and its role on the performance of the business community in Mbale municipality
(Islamic university in uganda, 2006-11) Okeny, Barnabas
This research set out to investigate the causes why the usage of telecommunication services in Mbale Municipality is low despite the rapidly growing coverage, services and customer base resulting in low rate of socio-economic development. The research investigated the relationships between usage and price, service quality, service quantity and the customers' opinion on telecommunication services as a factor of development. The researcher selected a random sample of 188 respondents from within Mbale Municipality and administered a 40-question questionnaire to them. The results showed that the respondents could be divided into five usage categories of heavy, good, moderate, light and occasional users. The majority of the respondents were found to be in the light and occasional categories revealing the need for affordable telecommunication services.
Effectiveness of the district technical planning committee in the performance of Sub County Health units in Mbarara district
(Islamic university in uganda, 2006-03) Besiga, Stephen
The main subject of this dissertation is centered on the DTPCs effectiveness in enhancing the performance of sub county health units. The research is a case study of Mbarara District which is situated in south western Uganda. The scope of the study covers the DTPC and 22 Sub county health units while the research contributions to the existing body of knowledge are centered on the main subject. The study design was cross sectional, non experimental retrospective and involved one contact with the study population. The study population of 68 key informants included technical staff and political leaders at the District and sub county level, health staff and members of sub county health unit management committees.
The effects of credit policies on the performance of loan officers in centenary rural development bank, Kampala branches.
(Islamic university in uganda, 2006-01) Kwagala, Milly
This research was about the effects of credit policies on the performance of Loan Officers in Centenary Rural Development Bank, Kampala branches. These were the set objectives to determine the effects of the credit policies on the performance of loan officers; 1) determine the current credit policies in Centenary Rural Development Bank, 2) determine the effectiveness of the credit policies in the Bank using selected parameters, 3) determine the performance of loan officers in Centenary Rural
The impact of credit management on the performance of savings and credit cooperative organisations in Mbale district
(Islamic university in uganda, 2006-11) Ojiambo, Wilberforce
This research examines in depth the impact of credit management on the performance of Savings and Credit Cooperative Organizations (SACCOs) in Mbale District. The three main objectives of this research were; first, to establish the current strategies of loan delinquency management operated by SACCOs in Mbale District, Secondly, to ascertain the effectiveness of the credit management process as implemented by SACCOs in Mbale district, and thirdly to identify whether there is a relationship between credit management processes of a SACCO and its performance indicators.
The effects of organizational climate on employee effectiveness in Iganga town council local Government Administration
(Islamic university in uganda, 2006-03) Mukoka, Yusuf
The purpose of this study was to examine and assess the effects of organisational climate on employee effectiveness in service delivery in local governments, using lganga Town Council Local Administration as a case study. The objectives of the study were to: (i) Identify the contribution of the current working climate to effectiveness of employees in Iganga Town Council Local Administration. (ii) Determine the effects of organisation climate in ITC in terms of organisational rewards, promotion policy, organisational commitment, support and others on employee effectiveness. (iii) Assess the challenges faced by ITC m its effort to enhance employee effectiveness. Data was collected using two different questionnaires; organisational climate questionnaire and employee effectiveness preference questionnaires and rated together on a five point Likert scale.
The contribution of Adjumani dis rict development plan to the management of Sudanese refugees.
(Islamic university in uganda, 2010-08) Amasi, Leonard
Evolution history has taught us about the wandering early man who moved from place to place in search of food and shelter. We continue to experience it today in another form of forced migration. However, the terra incognita in which migrating people usually settle encounters either blessings or curses because of their presence. This is the situation one finds today with the problem of refugees and displaced people worldwide. It is a phenomenon that affects the contemporary world resulting from conflicts and wars, natural disasters, man-made projects and political instability inter allia. This crisis does not only leave the area of concern in problems but also that of refuge especially its development. In seeking refuge, the forced migrants either pose another burden to their host as a result of the demographic effect or become contributors to their growth. This is felt in the economic, political and social domains and the situation is worse if hosts have fragile economies, inadequate social amenities or less powerful political systems (Renner 1997).
The Influence of Working Capital Management on the Effectiveness of Service delivery at The Islamic University In Uganda
(Islamic university in uganda, 2005-03) Kiyuuka, Ashraph
The research was designed to investigate the influence of Working Capital Management on the effectiveness of service delivery in Universities in Uganda with the Islamic University in Uganda as a case study. The objectives of the study include identifying the effect of Working Capital on effective delivery of services, establish the challenges that lUlU faces in its Working Capital Management and to determine the level of Management of Working Capital in lUlU.
Organizational restructuring and job satisfaction in the Uganda Investment Authority
(Islamic university in uganda, 2004-10) Mukasa, Issa
The overall objective of this study was to investigate the effect of organizational restructuring on employee job satisfaction. Uganda Investment Authority where the study was carried out is a service delivery organization whose ability and competence to handle its customers by applying best practices significantly impact on the Uganda's development process through foreign direct investment inflows. A study was carried out using descriptive survey design. Both qualitative and quantitative approaches were used to collect data. An analysis of the data revealed that clarity of roles and duties before the restructuring process is a significant predictor and an important ingredient in the success of the restructuring process. One obtrusive recommendation that emerged was that UIA should hire qualified human resource manager to handle all the human resource functions as a starting point towards consolidating employee job satisfaction and achievements of the restructuring process. Further study has been recommended on the effectiveness of the restructuring policy given the increasing unemployment levels.
The Factors Influencing the Effectiveness of Clocking System: A Case Study of Uganda Electricity Board
(Islamic university in uganda, 2006-01) Okoya, John
The purpose of the study is to investigate the extent to which systematic planning, commitment and resistance to change had an impact on the failure of the UEB Clocking System. The objectives were to establish whether there was a thorough diagnosis of the problem before introducing the Clocking System, to establish whether the Clocking System was an isolated intervention, which did not correspond with the rest of the elements of the organizational system such as the structure, the tasks and the people., to establish level of resistance to change to after the introducing the Clocking System and to relate systematic planning, commitment and resistance to change to the failure of the Clocking System.
An Assessment of the Effects of World Bank Funding on Improvement of Health Services Delivery in Makindye Division- Kampala, Uganda.
(Islamic Universiy In Uganda, 2008) Sebaggala, Mustapha
This study is about the impact of World Bank funding on improvement of health services delivery. The study was prompted by the deteriorating health situation that was characterized by increasing malaria infections, HIV/AIDS, diarrhea, measles and poor sanitation. All this malaise is persisting despite the colossal sums of funding from the World Bank. These misgivings were overwhelming and reflected the poor utilization of resources that an investigation was required. This study was carried out in Makindye Division in City Council of Kampala. The methods used to collect data from the respondents were self-administered questionnaires and interview guides. Data was analyzed using the method of frequency tabulation with corresponding percentages. The findings of the study show that the World Bank catered mostly for treatment, drugs and control in that respective order, as research and counseling usually receive funding according to the availability of resources. The study concluded that the World Bank influenced the formulation of expenditure plans and implementation of expenditure plans as it is in the framework of the World Bank that before the recipients receive funding after they have put expenditure plans in place and because many implementing agencies lack transparency. The study recommends that the Division should introduce new taxes so that it funds all its major health services delivery. The Division should also introduce cost sharing so that the patients pay part of the health services delivery. The Division should also be able to negotiate for subsidized drugs and other procured services so that the costs of treatment of patient reduced. The Division should determine its health priorities for health services delivery by engaging donors that agree with funding the identified priority areas.
An Analysis of the Effects of Training on the Performance of Staff at Bukedea Health Centre IV
(Islamic Universiy In Uganda, 2011) Anyakoit, Norah
The study analysed the effects of training on employee performance in Bukedea HC IV. The study objectives were: to examine the aspects that constitute staff training in Bukedea HC IV, to establish the relationship between staff training and staff performance in Bukedea HC IV, to examine the factors affecting staff training and performance in Bukedea HC IV. The study used analytical design which is convenient for collecting substantial amount of views from respondents over a wide scope as a basis for analyzing the effects of training on employee performance in Bukedea HC IV. It is found out from objective one that coaching and counseling are not given due attention while performance appraisal does not seem to be regular enough. Job rotation is not effective due t the fact that delegation is not effective between superiors and subordinates and induction is normally short lived. From objective two, it is found out that the extent of job satisfaction, enhancement of knowledge base, further development and implementation remains wanting. While from objective three, it is found out that internal and external factor that perverse the organizational needs are rather pronounced; financial challenges, government policy, brain drain, individual employee interests, poor needs analysis and man power gap are notes. From the fore mentioned objectives, it is therefore recommended that it is vital to give adequate attention to issues of coaching and counseling to make training more practical and achievable. Supervisors should in this case provide subtle attention to subordinates; job rotation should be made more effective in all departments by encouraging regular delegation to perform complex medical duties gradually. Induction should be continuous due to the changing medical innovations that affect performance and the nature of policy implementation. It is crucial to enhance motivation of medical personnel, HRD related activities should be made mandatory to all staff in all departments and widening avenues for enhancing the knowledge base among medical staff at all levels is very crucial. Writing and selling proposals for funding, re thinking government policy towards HRD, regular assessment of training needs from time to time. This may eventually impact positively on training and subsequently performance in Bukedea HC IV.
Analysis of The Effect Of Integrated Financial Management System (IFMS) on Budgetary Control in Masaka District
(Islamic Universiy In Uganda, 2011) Ssebowa, Maurice
This study analyzed the effect of Integrated Financial Management System (IFMS) on budgetary control in Masaka district. The study specifically looked at effectiveness of IFMS in fulfilling budgetary control requirements, the impact of IFMS on budgetary control and the challenges facing Masaka District in ensuring budgetary control using IFMS. The study used a cross section survey design where both qualitative and quantitative approaches were used. The study sample comprised of finance personnel, council members, Personnel in production, health, bank staff administrators general officers. Data was analyzed to obtain descriptive statistics and expressions which helped to answer the objectives of the study. From the findings, it was revealed that IFMS has demonstrated effectiveness since it has the ability to load the approved budgets, facilitates the re allocations, the preparation of financial reports, including budget vis-à-vis actual expenditure reviews as well as well as ensuring that actual budget is controlled. It was also revealed that with IFMS budgets are easily prepared, easy regular review of budgets, facilitates expenditure, control and proper management of public funds. It was finally revealed that major challenges that affect the IFMS in ensuring budget controls include; bad weather that interrupts system functionality, lack of skilled man power, lack of super server to ease the process of data processing and dissemination and high costs in training of system users. It was generally concluded that basing on the above findings IFMS has had a significant effect on budget control although there are several challenges that face the system. It was therefore recommended that; there is need to ensure that all stakeholders in the system are brought on board; the budget should be produced by the system itself as opposed to uploading the data onto the system extracted from the manually produced and approved budget; improve/upgrade the system to counter bad weather effects and increase skilled man power remunerations to ensure continued effective and efficient running of the system in case the few who are trained leave service or otherwise.
Relationship between Financial Accountability Practices and Health Service Delivery in Gardo General Hospital, Gardo Municipality, Puntland of Somalia
(Islamic Universiy In Uganda, 2016) Mohamed, Farah
The study was set out to establish the relationship between financial accountability practices and health service delivery in Gardo General Hospital in Gardo municipality. The specific objectives of the study were; (I) to evaluate the relationship between financial reporting and health service delivery in Gardo General hospital in Gardo municipality, (II) to examine the relationship between administrative controls and health service delivery in Gardo General hospital in Gardo municipality, and (III) to examine the relationship between financial monitoring and health service delivery Gardo General hospital in Gardo municipality. The study took on a cross sectional survey design because it involved relating each financial accountability practice with health service delivery in Gardo General Hospital. A total of 77 respondents were selected from a study population of 95 persons using purposive and simple random sampling techniques. These participated in filling closed ended questionnaires while others were interviewed. From the Pearson correlation, it was revealed that there is a positive, moderate and significant correlation between financial reporting and health service delivery in Gardo General Hospital (r=.499, p-value<.05, N = 65). It was also revealed that there is a strong, positive and significant correlation between administrative controls and health service delivery in Gardo General Hospital (r=.661, p-value<.05, N = 65). It was also revealed that there is a strong, positive and significant correlation between financial monitoring and health service delivery in Gardo General Hospital (r=.656, p-value<.05, N = 65). From the results of the regression analysis significant positive relationship between all the three financial accountability practices (financial reporting, administrative controls and financial monitoring) and health service delivery in Gardo General Hospital in Gardo municipality were established. On the other hand, a multiple regression analysis revealed that administrative control is the most significant predictor to health service delivery in Gardo General Hospital [r(77)= 0.666, p<.05)]. The researcher recommends that, steps should be taken to further strengthen the contribution of financial accountability practices towards health service delivery in Gardo General Hospital. Among others, management need to; ensure that the financial reports are always produced in time and made accessible not only to top management of the hospital but also other external and internal stakeholders, the different administrative controls in GGH are clearly communicated to all employees and all anomalies identified during the monitoring process are corrected and at the same time reprimand the perpetuators of those anomalies. Moreover, the monitoring process should also be well formalized and carried out in accordance with clear specifications and performance indicators.
The effect of absence of Financial Regulatory bodies on Financial reporting of Amal Finance Company in Mogadishu
(Islamic Universiy In Uganda, 2009) Ali, Hashim
In this study, an assessment of the effect of the absence of financial regulatory bodies on financial reporting of Amal Finance Company in Mogadishu is done. The study is relevant given that finance companies in Somalia are few that are ready to offer services in a politically unstable environment. It becomes important to find out how this has been achieved. In order to assess the relationship between the two variables, the research was guided by the following objectives: to asses how Amal Finance Company has in its operated in the absence of government financial regulatory bodies in Somalia, to assess what has been done by Amal Finance Company in the implementation of the budgetary control processes in the absence of financial regulatory bodies in Somalia, to analyze how Amal Finance Company has implemented the financial Reporting Procedures in the absence of financial regulatory bodies in Somalia. To determine the pattern of change in relation to time, a cross sectional design was used. Cross sectional studies are useful to collect factual information from an adequate number of respondents with case study analysis over a particular year. The research findings revealed that though financial regulations from a popularly elected government do not exist in Somalia, Amal has designed its own guidelines and works with the respective leaders to serve the customers. However, problems include: inadequate staffing, incomplete reporting for international consideration, and lack of a clearly monitored operational framework. Despite the inadequacies, AFC has served a number of beneficiaries in over 300 countries worldwide. Basing on the findings, it is suggested that AFC should ensure correct measures in the recruitment and staffing processes. With the respect to the budgetary control, Amal Finance Company should put in place the budget committee, budget guidelines and emphasize the recruitment of qualified staff to handle the budgetary control processes. Also, the conflicting parts in Somalia need to forget their differences and settle down for national development. Financial reporting should be a collective responsibility of the management in the absence of financial regulatory bodies. Amal Finance Company could use the International Accounting Standards (IASs) and International Financial Reporting Standards (IFRSs).
The Effect of the Recruitment Policy on the Performance of Sironko District Service Commission
(Islamic Universiy In Uganda, 2010) Nabwire, Damalie
The study was about the Effects of the Recruitment Policy on the Performance of District Service Commissions a case study of Sironko DSC. In order to examine the relationship, the following objectives were set; (i) To establish how SDSC attracts and recruits suitable Human Resources for the District; (ii) To assess how SDSC has enhanced staff discipline and professional standards; and (iii) To establish the relationship between the recruitment policies and the performance of SDSC; the sample comprised of 90 respondents drawn from the CAO, Members of Sironko District Service Commission, and Heads of Departments, Sector heads, Council members and some selected employees. The methodology used to investigate the above objectives included both qualitative and quantitative tools. A detailed analysis and description of the findings was then generated. It was found out that; there was no transparency and independence in the operation of the DSC. The objectivity and integrity of the DSC was found to be compromised by political leaders. 80% of the respondents knew the normal recruitment process and 43.3% described the rightful and chronological recruitment process. However, respondents rated the recruitment process/ procedure as being poor. Much as political influence overrides certain decisions by the DSC, qualification always counts as a key requirement. Variation in the performance of DSC can explain up to a tune of 77.9% variation in the performance of civil servants. The operation of the DSC was found to be affected by limited or poor financial facilitation of the service commission to help in their operation. High labour turnover was also cited as a major challenge hampering the smooth operations of the District Service Commission. Due to the current high unemployment level in the country, high numbers of applicants have often turned up for advertised job. Based on the above findings, it was recommended that; the nomination and approval of the DSC members by DEC should be revised. This should be done by the PSC to minimize on DSC members being accountable to political leaders. The district should increase on the Budget line for the DSC. Since the DSC lacks independence and transparency it is recommended that its mandate should be recentralized just like it was done on the appointment of CAOs. Internal recruitment and promotions will lead to a happy and highly motivated staff and reduce high staff turnovers. The DSC to employ other methods of recruitment like aptitude tests to select the best out of the best for oral interviews.

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