An assessment of telecommunication services and its role on the performance of the business community in Mbale municipality

dc.contributor.authorOkeny, Barnabas
dc.date.accessioned2018-12-18T06:49:34Z
dc.date.available2018-12-18T06:49:34Z
dc.date.issued2006-11
dc.description.abstractThis research set out to investigate the causes why the usage of telecommunication services in Mbale Municipality is low despite the rapidly growing coverage, services and customer base resulting in low rate of socio-economic development. The research investigated the relationships between usage and price, service quality, service quantity and the customers' opinion on telecommunication services as a factor of development. The researcher selected a random sample of 188 respondents from within Mbale Municipality and administered a 40-question questionnaire to them. The results showed that the respondents could be divided into five usage categories of heavy, good, moderate, light and occasional users. The majority of the respondents were found to be in the light and occasional categories revealing the need for affordable telecommunication services.en_US
dc.identifier.citationOkeny,B(2006), An assessment of telecommunication services and its role on the performance of the business community in Mbale municipality - Islamic university in uganda. Dissertation.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12309/624
dc.language.isoenen_US
dc.publisherIslamic university in ugandaen_US
dc.subjectbusiness communityen_US
dc.subjecttelecommunication servicesen_US
dc.subjectMbale municipalityen_US
dc.titleAn assessment of telecommunication services and its role on the performance of the business community in Mbale municipalityen_US
dc.typeThesisen_US

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