Determinants of Quality of Patients Care in Public Hospitals in Uganda: Requirements for Organizational Effectiveness Clients’ Perspective

Abstract

Abstract: This study provides empirical evidence on the determinants of patient care services in a referral hospital in Uganda. It focuses on Iganga Regional Hospital. The objectives were; (1) to determine the influence of eleven independent variables on patient care; (2) to establish the relationship between patient care and the eleven variables in the study. Results show that patient care significantly depends on maternal health services [β = .248, t = 2.251, p < 0.028] and outpatient curative services [β = .330, t = 3.107, p < 0.003]. In addition, the F ratios support the finding that all the variables differently and significant determine patient care. It was therefore concluded that in order for referral hospitals to regain their glory and win back the hearts of the service users, there is need to ensure that their services that are offered in child health care, STI/HIV/AIDS, and tuberculosis are improved with adequate physical infrastructure, sanitation facilities as well as equipments, drugs and facilities to fit the expectations of patients so as to realize organizational effectiveness in the health sector.