Browsing by Author "Lubogoyi, Bumali."

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The Effect of Customer Service on the Client Perceived Performance of Barclays Bank Uganda
(International Journal of Science and Research (IJSR), 2017) Mpaata, Kaziba Abdul; Lubogoyi, Bumali.; Okiria, John Charles
The study examined the effect of customer service on the perceived performance of Barclays Bank Jinja Uganda. It was guided by the following objectives; (1) to establish the relationship between a sustainable customer service culture and the perceived performance of Barclays Bank Uganda; (2) to determine the effect of applied banking technology on the perceived bank performance; (3) to determine the relationship between customer service relations and the perceived bank performance; and (4) to determine the moderating effect of demographic variables of age of the respondent, gender, and education on the perceived performance of the Bank. A sample comprised 58 respondents who had bank accounts and used the bank services on a routine basis. Correlation results reveal that; (1) there is a strong relationship between sustainable customer service and the perceived performance of the bank (.425**, p<0.001) and the regression results support this relationship (β = .397, t = 3.170, p<0.003); (2) there was a significant effect of applied banking technology on the perceived bank performance (β = .501, t = 4.436, p<0.001); (3) on the contrary, it is also revealed that there is a negative and insignificant relationship between customer service relations and perceived bank performance (r = .202, p > .128). Concerning the moderating effect of the demographic variables, only age moderated the effect of customer service on the perceived bank performance. It was concluded therefore that while Barclays Bank has maintained its competitive edge in customer service, it has significantly improve on its relationship service marketing strategies in order to preserve its core competence of an international outlook already created.
The Influence of District Local Government Revenue Collection on Delivery of Basic Community Services in Uganda
(International Journal of Science and Research (IJSR), 2017) Mpaata, Kaziba Abdul; Lubogoyi, Bumali.; Okiria, John Charles
The study examined the influence of local government revenue collection on the delivery of services in Masaka which is one of the oldest districts in Uganda. It focused on the following specific objectives; (1) the relationship between the existing tax base on service delivery; (2) the relationship between the existing mobilization capacity and service delivery; and (3) the effect of practicing transparency on the delivery of services in the district. The sample comprised market vendors and other small scale entrepreneurs who pay local tax in the district. Purposive sampling was employed in that only those local community members who pay taxes to the district authorities from their businesses were studied. This technique yielded sixty (60) respondents out of whom 23 were female. Results reveal that; (1) there is a positive and significant relationship between the existing tax base and the delivery of basic community services in the district [r = .382, p < 0.03]; (2) there is also a significant relationship between the existing mobilization capacity and the delivery of basic community services [r = .419**, p < 0.0001] However, alternative hypothesis for study objective (3) was not supported in that there was a negative and insignificant relationship between the existing transparency and the delivery of basic community services[r = .088, p > .504]. It was therefore recommended that if district local governments are to succeed in their revenue collection efforts, there must be significant steps taken to ensure that there is transparency in terms of tax assessment, award of tender and the general procurement of district services.
Relationship between TASO Community Initiatives and HIV/AIDS Control in Uganda
(International Journal of Science and Research (IJSR), 2017) Mpaata, Kaziba Abdul; Okiria, J C; Lubogoyi, Bumali.
Abstract: The study examined the effect of TASO Community Initiative campaign on HIV/AIDS control in Uganda. It focused on Entebbe Community that houses the national headquarters of The AIDS Support Organization (TASO). The specific objectives were; (1) to establish the effect of education information on HIV/AIDS control in Entebbe area; (2) to ascertain the relationship between positive attitude promotion and HIV/AIDS control in Entebbe area; (3) to assess the effect of sensitization and promotion of behavioural change on HIV/AIDS control in Entebbe area. The sample comprised 90 respondents who regularly seek treatment from TASO head quarters in Entebbe out of whom only 61 respondents filled and returned completed questionnaires. The results of the study revealed that while these community initiatives continue to help in the control of HIV/AIDS in Uganda, their activities were found to be insignificant in that all the variables analyzed in this study do not directly depend on them. However, the campaign in form of education information significantly relate with sensitization and promotion of behavioural change [r = .467**, p<0.0001] and it also relates with positive attitude promotion [r = .347** p<0.006]. After this finding, regression results using education information as the dependent variable also indicated that there is a positive and significant effect of education information on positive attitude promotion [β = .298, t = 2.687, p <0.009] and sensitization to promote behavioural change [β = .435, t = 3.920, p<0.0001]. Therefore it is concluded here that the current TASO community initiatives in Entebbe should be strengthened so that strategies geared towards education information that have messages of sensitization and promoting behavioural change and those that promote a positive attitude take the centre stage in the HIV/AIDS control strategy. In other words, resources for controlling HIV/AIDS in Uganda should be invested in education information to sensitize and promote behavioural change and develop positive attitude implying that community initiative groups need refocus their strategies to make HIV/AIDS control significant.